EXPERIENCE
PEPSICO,
Plano, Texas1/2015-Present
Sr. Project Manager (Consultant)
· Used the
Waterfall Process and PPM tool to manage the global Enhance Secure Email
Filtering Project ($1.5M) to implement advance features on the Cisco IronPort
Services to protect against email cyber security threats.
· Gathered
and documented the requirements.
· Partnered
with Microsoft to implement Azure Rights Management Services (RMS) and Azure
Active Directory Synchronization Services (AAD Sync) ($208K) to provide Data
Loss Protection (DLP) and Email Message Encryption.
· Created
the Email Process and Procedures Document highlighting the global
changes to PepsiCo.
· Participated
in governance stage gate meetings, and reported weekly to all project
stakeholders.
· Created
and maintained the SharePoint central repositories and PPM tool for project
information.
BANK
OF AMERICA, Dallas, Texas
IT Project Manager (Contractor)9/2013-11/2014
· Managed
post production break-fixes for Base and Telephone Consumer Protection Act
(TCPA)/PEGA defects.
· Using the
Accelerated Work Effort (AWE) Process implemented several Base and
Maintenance post production break-fixes into production.
· Supported
the Consumer Financial Protection Bureau (CFPB) implementation release.
FANNIE
MAE, Dallas, Texas
Technical Project Manager (Contractor) 10/2012-7/2013
· Using the
SDLC and modified Agile SCRUM Processes project managed Phase I of the Fraud
Case Management 3.0 System prior to the expiration of the Vendor’s Statement
of Work ($2M) in November, 2012.
· Fannie Mae
put project on hold to negotiate new vendor’s contract for Phase II of the
Fraud Case Management 3.0.
· Using the
SDLC and Waterfall Processes managed the File Transfer Portal 3.0 ($300K) and
Home Counselor Online 9.5 ($270K) projects.
BANK
OF AMERICA, Plano, Texas
Service Delivery Manager (Contractor)01/2012-08/2012
Built
relationships with the Line of Business (LOB), senior management and key
stakeholders to drive strategic initiatives, report and escalate the status
while overseeing the projects technical aspects. Led and provided support to
the Technical Delivery Manager (TDM) in defining and integrating the project
requirements throughout the end-to end life cycle to deliver the project.
· Successfully
matrix managed the implementation of the Cell Phone Scrub Agile Project and
met the accelerated short deadline schedule. This project was an
interim phase to the Telephone Consumer Protection Act Project (TCPA) and it
helped prevent Bank of America from having to pay compliance penalties up to
$1500 per call.
· Assisted
the TDM with the project management and August, 2012 implementation of the
TCPA Project ($1M).
· Worked
with the TDM on the Self-Identified Audit Issue (SIAI) SQL Server Remediation
Project ($1.15M) through July, 2012. This project was put on hold due
to no project champion and funding and resource issues.
· Supported
the Service Providers and Collections with the implementation of the SimD
Program Expansion FHA HAMP July, 2012 software release which delivered on
time and within budget.
OCWEN
FINANCIAL CORPORATION, Coppell,
Texas
IT Project Manager09/2009-10/2011
A
Project Manager belonging to the Enterprise Project Management Office (EPMO)
responsible for managing multiple IT implementation and system integration
projects.
· Using the
SDLC and Waterfall Processes, successfully matrix managed the Aspect Unified
IP Call Center Systems cutover implementation projects ($4M) in Coppell,
Texas and Jacksonville, Florida (Disaster Recovery System).
· Led the
project to migrate the Avaya Call Management System from Irvine, California
to Coppell, Texas ($4.5K).
· Successfully
installed the CogentQC.Net software reporting application ($150K) for the
Quality Control Department.
· Implemented
the Secure Email Solution Project (124K) with and ROI of 15 months ($600K/per
year savings thereafter).
MOTOROLA, INC., Dallas, Texas
Technical Sales Project Manager Southwest Area03/2007-04/2009
Provided Account Management and Sales Engineer
project management support for pre and post Southwest Area sales activities
to ensure sales met its revenue objectives.
· Implemented
the new Request for Proposal (RFP) Process which contributed to Southwest
Area exceeding 2007 and 2008 sales revenue objectives by 25%+ growth ($110M).
· Event
planned Motorola/partners, AirDefense and Trustwave, PCI Compliance
Wired/Wireless Network Security Dinner, which contributed to winning the
Safety Kleen account ($1.6M).
· Managed
four Customer/Partner Technical Forums with a ($12K) budget (Houston, Texas,
Dallas, Texas, St. Louis, Missouri and Baton Rouge, Louisiana).
· Troubleshot
customer/partner issues to resolution, leveraged best practices and mitigated
program risk to ensure timely completion of milestones stay within budget
costs, and maintained CSAT/PSAT for major accounts (e.g. Tyson Foods,
JCPenney, and Sysco Foods).
· Supported
14 Account Managers and 12 Sales Engineers.
NORTEL, Richardson,
Texas
Sr. Wireless CDMA Technology Introduction Leader 09/2004-01/2007
Using the SDLC end-to-end process managed new
product introduction and service readiness activities from concept to market
deployment for Wireless CDMA product releases and services.
· Generated
over $10M per year in revenue delivering Wireless CDMA Projects on time and
within budget (Base Station Controller Router (CBRS), Operation,
Administration, and Maintenance platform (CNM) and Packet Data Product
(Packet MSC).
· Matrix
managed and tracked to completion all project plans and validation strategies
across Customer Operation Teams to ensure global readiness of new products
and services.
· Leveraged
lessons learned and mitigated program risks to ensure timely completion of
milestones to stay within budget costs.
Market Program Manager11/2000-09/2004
Managed customer installation
projects and services from market deployment to the implementation cutover of
a customer’s network.
· Generated
over $15M per year in revenue delivering Carrier/International Projects
(i.e., DMS 250, 300, and GSP switches).
· Managed
project cost to budget (ranging from $1K to $1M) as well as provided
financial reports to all project stakeholders.
· Identified
and corrected significant Sales, Finance, and Order Management discrepancies;
recovered $50K worth of out-of-scope expenses via aggressive cost containment
program by reviewing Job Change Orders.
· Received
customer letters of recognition from Swisscom, Broadwing and Teleglobe.
Additional Positions at Nortel: Product Marketing Manager, Sr. Project Manager, Sr.
Product Specialist and Customer Trainer